Enjoy free home delivery when ordering in store
Last updated: 11/6/26
These Terms of Service set out the terms on which you may use the MyHill Pet & Garden website. By using this website, you agree to these terms. If you do not agree with these terms, please do not use the website.
This website is operated by MyHill Pet & Garden.
The website provides information about our stores, departments, products, offers, services and local home delivery availability.
Our website is intended to help customers learn more about what we stock, where our stores are located and how to contact their local branch.
You may use this website for lawful purposes only.
You must not use this website in any way that:
We may restrict, suspend or block access to the website if we believe it is being misused.
We aim to keep the information on this website accurate and up to date. However, store information, product details, prices, offers, availability, delivery options and opening times may change from time to time.
The content on this website is provided for general information only. It should not be treated as a guarantee that a product, service, offer or delivery option is available at any specific store.
Before travelling to a store or relying on specific product availability, we recommend contacting your local MyHill Pet & Garden store directly.
Our website may display or describe products available from MyHill Pet & Garden, including items across pet, garden, homeware, hardware and tackle departments.
Product availability may vary between stores. Not every product, brand, range or department will be available at every location.
We reserve the right to change, remove or update product information at any time without notice.
Any prices, promotions or offers shown on this website are provided for general guidance and may be subject to change.
Offers may be limited by store, product availability, dates, stock levels or other conditions. We reserve the right to withdraw, amend or refuse any offer where necessary, including where an error has been made.
If a price, promotion or offer displayed on the website is incorrect, we are not obliged to honour it unless required by law.
MyHill Pet & Garden may offer local home delivery from selected stores or for selected products.
Delivery availability, delivery areas, delivery days, delivery charges and minimum order requirements may vary by store. Local home delivery is arranged directly with the relevant store and is subject to availability.
Please speak to your local MyHill Pet & Garden store for current delivery information before placing or arranging an order.
If you contact us through the website, by email, by phone or through any contact form, you agree to provide accurate information.
Submitting an enquiry does not create a contract between you and MyHill Pet & Garden. A member of our team may contact you to discuss your request, but we are not obliged to accept or fulfil any enquiry.
We will handle personal information submitted through the website in line with our Privacy Policy.
This website may contain links to third party websites, services, maps, social media platforms or external resources.
These links are provided for convenience only. We do not control third party websites and are not responsible for their content, availability, accuracy, security or privacy practices.
Accessing third party websites is at your own risk.
All content on this website, including text, images, graphics, logos, icons, page layouts and design elements, belongs to MyHill Pet & Garden or is used with permission.
You may view and use the website for personal, non-commercial purposes only.
You must not copy, reproduce, modify, distribute, publish or commercially exploit any website content without prior written permission.
We aim to keep the website available and working properly. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.
We may suspend, update, withdraw or change any part of the website at any time without notice.
We are not responsible for any loss or inconvenience caused by website downtime, technical issues or temporary unavailability.
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
To the fullest extent permitted by law, MyHill Pet & Garden will not be liable for:
Your statutory rights are not affected.
Nothing in these Terms of Service affects your legal rights as a consumer under UK law.
If you purchase goods or services from MyHill Pet & Garden, your consumer rights may include rights relating to faulty goods, misdescribed goods, refunds, returns and cancellations where applicable.
For specific questions about purchases, returns or refunds, please contact the store where the purchase was made.
Your use of this website may involve the collection and processing of personal data.
Please read our Privacy Policy and Cookie Policy for information about how we collect, use and protect personal information, and how cookies may be used on this website.
We may update these Terms of Service from time to time. Any changes will be published on this page with an updated date.
By continuing to use the website after changes are made, you agree to the updated terms.
These Terms of Service are governed by the laws of England and Wales.
Any disputes relating to these terms or your use of this website will be subject to the courts of England and Wales.
If you have any questions about these Terms of Service, please contact your local MyHill Pet & Garden store or use the contact details provided on our website.