Enjoy free home delivery when ordering in store
Last updated: 11th of June 2026
This Privacy Policy explains how MyHill Pet & Garden collects, uses and protects personal information when you use our website, contact us or interact with our stores.
By using this website or contacting us, you agree to the use of your personal information as described in this Privacy Policy.
This website is operated by MyHill Pet & Garden.
MyHill Pet & Garden provides information about our stores, departments, products, offers, services and local home delivery availability.
For privacy related questions, please contact us using the contact details provided on our website.
We may collect personal information when you:
The information we may collect includes:
We only collect personal information that is relevant to the way you interact with us.
We may use your personal information to:
We do not sell your personal information.
Under UK data protection law, we must have a lawful basis for using personal information.
We may rely on the following lawful bases:
Consent
Where you have clearly agreed for us to use your information for a specific purpose, such as submitting a form or agreeing to receive marketing communications.
Contract
Where we need to use your information to take steps before entering into a contract with you, or to provide goods or services you have requested.
Legal Obligation
Where we need to use your information to comply with the law.
Legitimate Interests
Where we use your information for a genuine business reason, provided your rights and interests do not override that reason. This may include responding to enquiries, managing website security, improving our services and keeping basic customer communication records.
If you submit a contact form or make an enquiry, we will use the information you provide to respond to your request.
Your enquiry may be passed to the most relevant MyHill Pet & Garden store or team member so that they can assist you.
Please do not submit sensitive personal information through our website forms unless it is necessary for your enquiry.
Our website may use cookies or similar technologies to help the website work properly, understand how visitors use the site and improve the browsing experience.
Cookies may collect information such as your device type, browser, pages visited and how you interact with the website.
For more information, please read our Cookie Policy.
We will only send marketing communications where we have a lawful basis to do so.
If you sign up to receive updates, offers or marketing messages, you can unsubscribe or ask us to stop contacting you at any time.
We will not sell your personal information to third parties for marketing purposes.
We may share your personal information where necessary with:
We only share information where there is a valid reason to do so.
Our website may contain links to third party websites, including maps, social media platforms or external services.
We are not responsible for the privacy practices, content or security of third party websites. You should read the privacy policies of any external websites you visit.
We will only keep personal information for as long as necessary for the purpose it was collected.
This may include keeping enquiry records for a reasonable period so we can respond to follow up questions, maintain customer service records, resolve issues or meet legal requirements.
When personal information is no longer needed, we will delete it or anonymise it where appropriate.
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or online service can be guaranteed to be completely secure. You should take care when sending personal information online.
Under UK data protection law, you may have the right to:
These rights may not apply in every situation.
To make a request, please contact us using the contact details provided on our website.
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.
By continuing to use our website after changes are made, you agree to the updated Privacy Policy.
If you have any questions about this Privacy Policy or how your personal information is used, please contact us using the contact details provided on our website.